Return and Exchange Policy

1. All Sales are Final: At Flower Fairy, we want to ensure that every floral arrangement we send exceeds your expectations. However, due to the perishable nature of flowers, all sales are final.

2. Acceptance of Returns: Returns are only accepted under specific circumstances to maintain the quality and freshness of our blooms:

a. Reporting Issues: Any issues or concerns with your order must be communicated to us within 24 hours of delivery. If you contact us after business hours, please leave a detailed message with your preferred callback time and phone number. We will return your call promptly on the next business day.

b. Damaged Items: We are committed to delivering your order in pristine condition. If an item is damaged during shipping and its quality is compromised, we will happily replace it. Please provide photographic evidence to support your claim.

c. Quality Basis: Returns are accepted based on the quality of the flowers. “Not liking” the arrangement is not a valid reason for a return. We aim to create beautiful and unique arrangements tailored to your order.

d. In-Store Credit: As refunds cannot be issued for perishable items, if an issue cannot be resolved to your satisfaction, we may offer an in-store credit.

3. Floral Substitutions: As flowers are subject to seasonal availability and stock, we reserve the right to substitute blooms and vases or containers with a similar appearance and feel without prior consultation. Rest assured, we will make every effort to maintain the overall look of the advertised picture.

4. Responsibility for Care: To ensure the longevity of your bouquet, it is the recipient’s responsibility to water and occasionally recut the stems. We provide care instructions with each delivery to assist you in maintaining the arrangement’s freshness.

5. Delivery Responsibility: When scheduling a delivery, it is the customer’s responsibility to ensure that the recipient will be available to receive the order. If the recipient is not home during the delivery attempt, we will leave the package in the safest possible location and provide a photo as confirmation. After delivery, the safety of the order becomes the responsibility of the customer.

6. Exceptional Circumstances: In exceptional circumstances where you are dissatisfied with the condition of your bouquet, please contact us at We will make every effort to respond within 24 hours and resolve the situation. Photographic evidence may be required for claims related to substandard or incorrect flowers.

7. Cancellation Policy: Please note that due to the perishable nature of our items, we do not accept order cancellations. All orders are final.

At Flower Fairy, we take pride in creating and delivering beautiful bouquets, and we are dedicated to your satisfaction. If you have any questions or concerns, please do not hesitate to reach out to our customer service team, and we will be happy to assist you.

Your Flower Fairy

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Last Updated: September 20, 2023